The article mentions that, and the author shares your sentiments. His point is that the wealthy lose perspective on the financial hardships of poorer people, l

The article mentions that, and the author shares your sentiments. His point is that the wealthy lose perspective on the financial hardships of poorer people, leading to thoughtless actions/comments that grate on the poor over time. He describes this as an empathy gap, which coincides with a (not necessarily bad!) wealth gap. Edited for spelling.