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The students paid for instant 24 hour access....they aren't getting it. If I bought a course and suddenly I couldn't access it for 2 days, I'd be pissed. And
by RawData 11y ago
The students paid for instant 24 hour access....they aren't getting it. If I bought a course and suddenly I couldn't access it for 2 days, I'd be pissed. And I guess the people asking for refunds now are doing it for an entirely different reason?
Yes, I am entitled to something with their platform, they make a lot of money from my content. A contract is formed, terms and conditions are agreed upon. Mail order law must be upheld. They have every right to combat privacy, but do it responsibly.
Why delete the course at all? A simple email saying "Hey, send us your id so we can verify you" would have been fine and done the trick completely. Give me 24-48 hours to comply before you delete the entire course and screw up a year's worth of work and marketing effort.
That would be an honest attempt to combat piracy. What they did was reckless.
- rnovak 11y agoYou haven't lost anything if you haven't pirated your content (since they said they'd "put it back", as quoted from your original post). It's an inconvenience, I'll give you that.
- RawData 11y agoOf course I've lost something...I've lost 2 going on 3 or 4 days of income from all the people who would have signed up but couldn't, I've lost all the money from the people who are demanding refunds, and I've lost respect from my students who think this is all my fault (and who it will be harder to sell future courses to). I've lost marketing dollars for ad spends that have sent traffic to the site the last 2 days pointing to a course that isn't there (granted I caught this one early but it's still tangible). The course website gets decent Google organic search traffic...but the course site has been gone for 2 days now...how do you think Google will react? I'd be amazed if they didn't penalize the site in the rankings after this. What are you talking about?