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Hey romanhn - so sorry for this. Can you share your ticket number? I think there was a definite mistake in the process here as that should have been broached an
by tamar 11y ago
Hey romanhn - so sorry for this. Can you share your ticket number? I think there was a definite mistake in the process here as that should have been broached and if it requires some updated training for the billing team, I'll put in my recommendation for that.
I'm sorry as well for the parking page situation - my guess is it didn't immediately propagate, but I'd have to investigate further as to why that happened. Usually, it's not about redirecting traffic but just not letting you get into your account. This does not sound like it should have happened at all. I sincerely apologize that this is what you encountered.
p.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes. I'm going to assume you helped balance that out with an upvote. So thanks :)
- romanhn 11y agoI did upvote, don't think the downvotes are deserved. Sent my ticket number via the contact form on the website from your profile. I see that you spearheaded the SOPA membership surge - it's what got me to join in the first place.
- tamar 11y agoLooks like things are working out right now - feel free to keep me posted. You know where to find me now ;)
- Silhouette 11y agop.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes. I wish people wouldn't do that. It does appear that Namecheap has behaved very poorly in this case, intentionally or otherwise. Sadly, downvoting a person who works for an organisation has become a proxy for downvoting the organisation itself on HN recently, which doesn't seem constructive, particularly if that person is trying to share relevant information and/or improve the situation.