Yeah I'm not sure where/how that started. A firmware update broke the battery charging, device died, and cut off the heat. That's a software problem, not a ther

Yeah I'm not sure where/how that started. A firmware update broke the battery charging, device died, and cut off the heat. That's a software problem, not a thermostat problem. If you bought a Nest, and never connected it, that problem would have never impacted you.