It seems most people criticize software not because of hate but because of confusion. Digital products like software don't have a physical "shape" that makes i

It seems most people criticize software not because of hate but because of confusion. Digital products like software don't have a physical "shape" that makes it obvious what they improve on. (E.g. the initial confusion about the intended usages of Adobe Lightroom vs Adobe Photoshop.) Imagine if blind person was told about a bicycle and how it can transport a person from point A to point B. Then someone else presents him with a description of a car and how it has 4 wheels. The blind person might say, "but what the hell would I want 4 wheels instead of 2?!? That's twice the maintenance and replacement parts!" But then you explain that the 4-wheel can self-balance without a kickstand and can transport 5 people instead of just 2. Those kinds of conversations never happen because people can see the obvious differences between a bicycle and a car. Unfortunately, the "shape" of software is amorphous. We can all be "blind" to the value proposition of unknown software. Software is described with "words". (Sometimes with screenshots too but then again, the screenshots themselves often have more "words" surrounded by GUI boxes or colors.) This is why so many "Show HN" threads have the question, "what exactly does this do?" or "how is this any different from X?" As for your theme... I don't know about Techcrunch comments but on HN, there's a propensity to be skeptical & criticise rather than fawn & praise. (https://venngage.com/blog/why-you-need-to-stop-obsessing-over-comments-on-hacker-news/ https://venngage.com/blog/why-you-need-to-stop-obsessing-ove...) To me, "hater" is somewhat clickbaity but I think it originates from the "haters gonna hate" meme so if you want to riff on that, I get it.