As I said: > But I guess some people won't believe it until the company actually goes down the toilet or backtracks. You fall under that category. The criteri

As I said: > But I guess some people won't believe it until the company actually goes down the toilet or backtracks. You fall under that category. The criteria that Zappos website has to actually go down in order for it to have been a bad decision is a pretty bad way to make a judgment call. If you ran a company that way you'd never fix a bad decision until it was too late.