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Hey romanhn - did you contact support and try to make it right by reversing the chargeback? This isn't about blackmail as jewsin writes in the comments, it's a

by tamar 11y ago

Hey romanhn - did you contact support and try to make it right by reversing the chargeback? This isn't about blackmail as jewsin writes in the comments, it's about the reputation a business suffers with a chargeback. All you would need to do is reverse the chargeback and the full charge would go away. Disclosure: I work for Namecheap.

romanhn 11y ago
Hi tamar - thanks for reaching out! I was in contact with multiple members of the support team throughout this ordeal. Supposedly they consulted with senior management as well. Business reputation was never mentioned - it was always about paying a fee to the payment processor. At no point was chargeback reversal brought up. To be perfectly honest, I know nothing about chargebacks (this wasn't something I initiated, it was fraud-related) and the idea of a reversal never popped into my head. I may try to bring this up with them again, but I'm not sure how much I can do half a year after the fraud occurrence. Still, I think my original points stand. I find Namecheap locking out unrelated domains and redirecting traffic unethical and in bad faith of the service provider / customer relationship. Not to mention that the domains continued to point to parking pages even after I paid up.
- tamar 11y ago
  Hey romanhn - so sorry for this. Can you share your ticket number? I think there was a definite mistake in the process here as that should have been broached and if it requires some updated training for the billing team, I'll put in my recommendation for that. I'm sorry as well for the parking page situation - my guess is it didn't immediately propagate, but I'd have to investigate further as to why that happened. Usually, it's not about redirecting traffic but just not letting you get into your account. This does not sound like it should have happened at all. I sincerely apologize that this is what you encountered. p.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes. I'm going to assume you helped balance that out with an upvote. So thanks :)
  - romanhn 11y ago
    I did upvote, don't think the downvotes are deserved. Sent my ticket number via the contact form on the website from your profile. I see that you spearheaded the SOPA membership surge - it's what got me to join in the first place.
    - tamar 11y ago
      Looks like things are working out right now - feel free to keep me posted. You know where to find me now ;)
  - Silhouette 11y ago
    p.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes. I wish people wouldn't do that. It does appear that Namecheap has behaved very poorly in this case, intentionally or otherwise. Sadly, downvoting a person who works for an organisation has become a proxy for downvoting the organisation itself on HN recently, which doesn't seem constructive, particularly if that person is trying to share relevant information and/or improve the situation.

by tamar 11y ago

romanhn 11y ago

Hi tamar - thanks for reaching out! I was in contact with multiple members of the support team throughout this ordeal. Supposedly they consulted with senior management as well. Business reputation was never mentioned - it was always about paying a fee to the payment processor. At no point was chargeback reversal brought up. To be perfectly honest, I know nothing about chargebacks (this wasn't something I initiated, it was fraud-related) and the idea of a reversal never popped into my head. I may try to bring this up with them again, but I'm not sure how much I can do half a year after the fraud occurrence. Still, I think my original points stand. I find Namecheap locking out unrelated domains and redirecting traffic unethical and in bad faith of the service provider / customer relationship. Not to mention that the domains continued to point to parking pages even after I paid up.

tamar 11y ago
Hey romanhn - so sorry for this. Can you share your ticket number? I think there was a definite mistake in the process here as that should have been broached and if it requires some updated training for the billing team, I'll put in my recommendation for that. I'm sorry as well for the parking page situation - my guess is it didn't immediately propagate, but I'd have to investigate further as to why that happened. Usually, it's not about redirecting traffic but just not letting you get into your account. This does not sound like it should have happened at all. I sincerely apologize that this is what you encountered. p.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes. I'm going to assume you helped balance that out with an upvote. So thanks :)
- romanhn 11y ago
  I did upvote, don't think the downvotes are deserved. Sent my ticket number via the contact form on the website from your profile. I see that you spearheaded the SOPA membership surge - it's what got me to join in the first place.
  - tamar 11y ago
    Looks like things are working out right now - feel free to keep me posted. You know where to find me now ;)
- Silhouette 11y ago
  p.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes. I wish people wouldn't do that. It does appear that Namecheap has behaved very poorly in this case, intentionally or otherwise. Sadly, downvoting a person who works for an organisation has become a proxy for downvoting the organisation itself on HN recently, which doesn't seem constructive, particularly if that person is trying to share relevant information and/or improve the situation.