I had a similar experience buying a somewhat expensive watch through them - my wife was surprised to receive a very fancy, and empty, box. However to their cred

I had a similar experience buying a somewhat expensive watch through them - my wife was surprised to receive a very fancy, and empty, box. However to their credit they sent another one immediately, no questions asked. I really hope for Amazon to fix the issues OP pointed at, as an amazon.de customer I'm extremely happy with them.