Not Amazon. Essentially every company. Your typical first tier support rep is paid perhaps $9-10 an hour, utterly hates their job, and has access to scary amo

Not Amazon. Essentially every company. Your typical first tier support rep is paid perhaps $9-10 an hour, utterly hates their job, and has access to scary amounts of account information. It doesn't help that call center turnover rates are often so high that it isn't unusual for the median experience of reps to be 6 months, or less. The bottom line really is that so far these kinds of social engineering attacks haven't been enough of a problem for companies to have the slightest economic incentive to improve the situation.