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Keep in mind that Zappos is based in Las Vegas, and that the vast majority of their employees are support staff likely making under $30K a year. If $2K is almos
by jknightco 11y ago
Keep in mind that Zappos is based in Las Vegas, and that the vast majority of their employees are support staff likely making under $30K a year. If $2K is almost as much as you make in a month you might consider taking the payout and finding a new job if you're not happy with the culture.
- overcast 11y agoI feel like people making only $30K a year, aren't the type of people to just jump ship because the "culture" has changed. They generally want to keep scraping by.
- cthalupa 11y agoYou're mixing up the buyout option that is a result of the switch to holocracy and the 2k option to quit you get when you first start.
- xenadu02 11y agoThis is also important to remember; most customer service organizations exemplify micro-management, with a whole layer of people who make it their job to prevent the reps from helping customers by gaming useless metrics. Having a flat customer service organization (and valuing making customers happy) sounds like a great way to filter for reps who can think independently and find ways to make customers happy (and themselves more efficient).