I once got a call from them on an bug I encountered with an Airport Base Station. They had me load a testing firmware on to try to reproduce the bug. I've also

I once got a call from them on an bug I encountered with an Airport Base Station. They had me load a testing firmware on to try to reproduce the bug. I've also had a couple of bugs replied to (usually asking for more information), but these were when I was playing more with beta software.