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1) When someone calls into a local government department (elected official, public works, utilities, parks & rec), the staff needs a centralized system to track
by tyre 11y ago
1) When someone calls into a local government department (elected official, public works, utilities, parks & rec), the staff needs a centralized system to track their issue, collaborate with everyone who can help solve it, and identify important issues across the municipality.
2) Bottoms up: $3bn in ARR as our pricing stands today, (90k gov * 15 depts/gov * 5 users/dept * $480ARR/user). Our customers keep saying our pricing is cheap so we need to revisit that — 2016 goal to expand ARPU 50%. That's without building anything else, but we have numerous higher-value expansion points in mind with one starting pilot phase.
3) Notable customers in Oakland, Chicago, and Miami. Last I checked we were at ~2k MRR but we just closed a few this week so I'll have to check. (Don't worry, we have a great accountant ;)) EDIT: Just added San Antonio
4) Penetrate toughest markets first (see #3) to build reputation before moving down. Target early-adopters in those markets then leverage those relationships to expand (localgov is a tightknit community.) 2/3 local government leaders hit retirement from 2014-2018, so a new wave of tech-savvy leadership is taking the reigns.
5) Right now we are seeing 7 on average, but we think 4-5 is more typical.
7) We'd hit profitability before $1m so $2-4 is reasonable. We're a small team and CAC is pretty small. Less about the number than proving a repeatable growth engine that can turn capital into many times that capital.
Bonus) Yes, when we didn't know what the hell we were doing :) That was about a year ago. I agree we shouldn't have gotten in.
- mwseibel 11y ago1) That is a better description - although I feel like this only describes a small set of things that a government does - is this just for constituent services? Is that a small or big part of the day to day work of a local government? 2) cool 3) cool 4) very cool 5) cool 7) Good RE: YC - you guys should apply - email me at michael@ycombinator.com - this is a space I'm very interested in (I'm a poli sci major) and I think you have a good shot at getting into the summer batch
- tyre 11y ago1) Constituent services are at the heart of every local government and the data surrounding them are its vital signs. From an operations (top-down) perspective, constituent services tell you which departments are living up to their civic mandate. Think CSAT and NPS in SaaS companies — two metrics that predict retention and growth, that measure how you're doing and customers' faith in your future. If, bottoms-up, you want to drive democratic decision making with real data, look at the hundreds of millions of interactions constituents have with their local government. It's only by improving the day-to-day that governments get a high-level view of what structural changes need to be made. The product focus of Romulus is on those day-to-day users right now, but it's really the level above — the chiefs of staff, elected officials, city managers — that love the potential. YC) Will do. As a philosophy major, I'm glad to see more liberal arts around here.