If this community can't pin point the problem together, then there is something up here. Clearly this warrants Google, Apple, the telcos and someone from an ele

If this community can't pin point the problem together, then there is something up here. Clearly this warrants Google, Apple, the telcos and someone from an electronic forensic team each putting a part time expert into a team to figure this out for everyones benefit - themselves and this couple. Of course the reality is that key Google and Apple staff know exactly what has caused this and don't have a ready solution so are keeping quiet. In any case, if there are Google or Apple employees reading, perhaps you can suggest this idea to someone internally in the chance there may be some progress before someone innocent gets killed for 'stealing' a phone.