3 ms·
One thing they do now is put the drive-in order-taker off-site at a call center. I guess not so recent, considering this article is from 2006: http://www.nytim
by smackfu 11y ago
One thing they do now is put the drive-in order-taker off-site at a call center.
I guess not so recent, considering this article is from 2006: http://www.nytimes.com/2006/04/11/technology/11fast.html?pag&_r=0 http://www.nytimes.com/2006/04/11/technology/11fast.html?pag...
- ascagnel_ 11y agoThis could be something worth fully automating -- they have a limited number of options on the menu, and a less-limited but still defined number of permutations on those options. That problem space may be small enough for converting text-to-speech. The downside is that you'd still have to have someone on-call to try to rework any order statements the system has a low reliability score on.
- GFischer 11y agoI don't understand why they don't have an app yet for ordering (at the drive-in and maybe delivery too). The combination of app-based ordering and drive-through delivery is one I strongly believe to be underutilized.