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Actually, Google offers a way bigger refund window. 2 hours is just the "no hassle" refund that the user can ask for by just tapping the 'refund' button in the

Actually, Google offers a way bigger refund window. 2 hours is just the "no hassle" refund that the user can ask for by just tapping the 'refund' button in the app page. After this s/he can always (in theory) email the developer and ask for a refund since the dev can always issue a refund from the Payments Merchant Center [1]. It's essentially left up to the developer to create its own refund policy after the mandatory 2 hours. In my case, the request it's very unusual so I always issue one when asked (users have never taken more than a day to ask for one). Assuming the buyer knows this, what would be considered a reasonable time frame after which this kind of requests can be denied? [1] https://support.google.com/googleplay/android-developer/answer/2741495?hl=en https://support.google.com/googleplay/android-developer/answ...

tdkl 11y ago
There's another way to request the refund out of the refund window without messaging the developer [1]. Although I'm sure you can't do it indefinitely. The main gist is that Google covers the refunds after 48 hours : "After 48 hours, Google bears the cost of the refund, which protects developers from retroactive negative earnings. In this case, the apps remain available in the user's library indefinitely. Lest you should think this is a loophole to get free paid apps forever, Google tells us it has mechanisms in place to prevent abuse. The company declined to elaborate on what those mechanisms were, but it likely has something to do with the amount and frequency of refund requests." [1] http://www.androidpolice.com/2014/05/16/google-quietly-implemented-automated-refunds-apps-15-minute-window/ http://www.androidpolice.com/2014/05/16/google-quietly-imple...
- rpgmaker 11y ago
  Interesting, I may have to ask Google this but does that mean that if I refund after 48hrs from the Merchant Center do they still bear the cost of the refund?

tdkl 11y ago

There's another way to request the refund out of the refund window without messaging the developer [1]. Although I'm sure you can't do it indefinitely. The main gist is that Google covers the refunds after 48 hours : "After 48 hours, Google bears the cost of the refund, which protects developers from retroactive negative earnings. In this case, the apps remain available in the user's library indefinitely. Lest you should think this is a loophole to get free paid apps forever, Google tells us it has mechanisms in place to prevent abuse. The company declined to elaborate on what those mechanisms were, but it likely has something to do with the amount and frequency of refund requests." [1] http://www.androidpolice.com/2014/05/16/google-quietly-implemented-automated-refunds-apps-15-minute-window/ http://www.androidpolice.com/2014/05/16/google-quietly-imple...

rpgmaker 11y ago
Interesting, I may have to ask Google this but does that mean that if I refund after 48hrs from the Merchant Center do they still bear the cost of the refund?