Not having a process in place for such situations is what doesn't make sense to me. We're talking about a big corporation. Funny thing about it is that their s

Not having a process in place for such situations is what doesn't make sense to me. We're talking about a big corporation. Funny thing about it is that their support is so badly designed (to cut costs I suppose) that over the phone line there's not an option to talk with an operator regarding a Microsoft account. All you get is a "check microsoft online support for help on your account being locked"... which, guess what... requires authentication[1]! [1]https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1453290782&rver=6.5.6509.0&wp=LBI&wreply=https:%2F%2Fsupport.microsoft.com%2Fen-gb%2Fgetsupport%3Foaspworkflow%3Dstart_1.0.0.0%26wfname%3Dcapsub%26productkey%3Dwolnewmail%26locale%3Den-gb%26selectedproduct%3DOutlook%26selectedissue%3DYour%2Baccount%2Bhas%2Bbeen%2Btemporarily%2Bblocked%26Service%253a%3DGeneral%2BIssue%26ccsid%3D635888875690235695&lc=1033&id=288908 https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1...