I guess the point was that dealer are notoriously bad. Tesla decide to bypass them in order to put in place a better system. Simply providing a similar service

I guess the point was that dealer are notoriously bad. Tesla decide to bypass them in order to put in place a better system. Simply providing a similar service or very marginally better, is a big failure of model. If we are having a bad meal in a restaurant, and I invite you home to eat home cook food instead, but I serve you the exact same bad meal. Would you not be slightly underwhelmed, and wondering what was the point ? Of course, that's one guy having a problem so that's not statistically significant. But from his point of view, Tesla model is indeed failing to deliver its promises.