I once ordered 100 Model S's at one time (Google it) then later took delivery of 12 Model S's at one time. Here's what I can tell you. Tesla's system for sellin

I once ordered 100 Model S's at one time (Google it) then later took delivery of 12 Model S's at one time. Here's what I can tell you. Tesla's system for selling one new car to one person at one time is very, very good. Tesla's system for doing anything other than one car to one person at one time is not good. When we initially placed our 100 unit order we got 100 confirmation emails timed suspiciously as though some poor person was entering the details one at a time. Their owner's website couldn't handle 100 unique vehicles tied to one user. When we took delivery we had to go through a bunch of human processes 12 unique times. The people seemed incapable of batching tasks like signing title paperwork. We went through the routine for each car twelve times. All of their systems are built to do one thing very well. So this guy asked Tesla to do something it is not built to do and sell him a loaner car. And the systems broke. All of them. In Tesla systems (operational and technological) everything is built to do one thing. Yes, it stinks that some people at Tesla acted dumbly in response to this. But overall, don't forget. People are components of a system. There are no programs in the Tesla system to handle any of the variables this situation threw at it, starting with what the guy wanted Tesla to do. When you deliberately ask a system to do something it isn't designed to do you shouldn't be surprised when it breaks.