never mind that, had it been "sorry, that car turned out to have some experimental hardware in it and is not certified road safe; here's a refund of your advanc

never mind that, had it been "sorry, that car turned out to have some experimental hardware in it and is not certified road safe; here's a refund of your advance" the customer would have been disappointed but not pissed off, and that would have been the end of the matter. despite the hyperbolic title, the real issue is not that elon musk "stole" his car, but that tesla people deliberately ignored his calls because they didn't know what else to do(!)