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Something new we're trying in terms of onboarding. I would have never guessed that people are receptive to random text messages from a service provider. For on
by raywu 11y ago
Something new we're trying in terms of onboarding. I would have never guessed that people are receptive to random text messages from a service provider.
For one, I get annoyed by T-mobile happy holidays text—but probably also because it's a canned text message.
- rogerbinns 11y agoIs there any particular reason your website goes out of its way to avoid mentioning where you already have service? The map of San Francisco in the background seems to be the only clue. The reason I mention this is because so many of these services are SF only, but hide that information. I understand you want to gather analytics from people entering addresses, but I don't want to waste my time doing so when the most likely answer is "no service now, no service in the near future, no service in adjacent areas ...". I get that my area isn't worth servicing now, but this also means I can't even consider the service when I am elsewhere or recommend it to anyone else, because service area information is wilfully withheld.
- raywu 11y agoHi Roger, we have a service map and are trying to figure out the best way to present the information. We can provide a coverage map, but that could also be misleading. For example, we can mark SF, Palo Alto, and Menlo Park as in service area. It is not at all clear that we only run from SF to Palo Alto and SF to Menlo Park, but not Menlo Park to Palo Alto. We've been thinking about using some animation to make it more explicit. But I'd love any idea from you. Lastly, if you want to see a map, it's here: https://www.producthunt.com/tech/magicbus https://www.producthunt.com/tech/magicbus
- rogerbinns 11y agoYou can put it as text. "We currently serve parts of SF, Palo Alto and Menlo Park. Please see ... for a map and how we plan to expand our service."