Honestly, as a customer, I appreciate the honesty and clarity of this CSR. Ideally, the CSR would just do something to quickly resolve the issue without divulg

Honestly, as a customer, I appreciate the honesty and clarity of this CSR. Ideally, the CSR would just do something to quickly resolve the issue without divulging details. But if they can't actually fix it, being honest about the reasons is the best they can do. Then I can at least empathize with someone, feel like someone is empathizing with me, and not feel like everyone there is jerking me around. The actual screw up at Tesla is that this kind of problem should literally never ever happen, and that CSRs should never be put in this situation.