This sounds like a completely innocent foulup (Musk taking the car, probably without checking if it was sold) that was then handled in just the worst way possib

This sounds like a completely innocent foulup (Musk taking the car, probably without checking if it was sold) that was then handled in just the worst way possible and snowballed into a ridiculous saga. You cannot just NOT ANSWER a customer when you don't know what to do. You take it to your superior, who takes it to theirs, who takes it to theirs. Simply not answering the phone and hoping this guy would just be ok with losing 4 thousand dollars is certifiably insane, and whoever decided that should be the course of action should be fired. That is NOT how you handle a customer. At the very least he should've been offered either the car as is with a discount, or a similar model for the same price. I'm sure he would've been happy with either option, but the Tesla customer service staff utterly failed him. The existence of a sales channel is utterly irrelevant. He contracted with the sales rep to buy THAT car at THAT price, that's what was agreed and Tesla did not deliver. THEY need to make it work, not him.