While the "Buy Pre-Owned Today" option is given equal weight on the website, I specifically am referring to what happens on the back end. When you buy new, a ne

While the "Buy Pre-Owned Today" option is given equal weight on the website, I specifically am referring to what happens on the back end. When you buy new, a new car is configured to your liking. I have to imagine Tesla's fulfillment operations are arranged primarily around this case (take new "shell" car, install customer-selected options, deliver to customer). It's the same process only in what the customer sees. And I'll agree that the customer should get a similar experience from a similar process. Tesla seems to have failed in this case. However, it's clearly not the same process on Tesla's end. Selling an inventory car is a subset of the pre-owned car sales process, and selling a specific inventory car that was somehow (erroneously?) available for R&D is a very specific case. Has the car been made road ready? Have they removed any beta features that are not for the public? This is a special process. However, since Tesla offers the option, it is their responsibility to ensure they can deliver.