While many bemoan the dealership models it is a dealership I once used to get something done when all else seem to fail. There are far more good ones than bad a

While many bemoan the dealership models it is a dealership I once used to get something done when all else seem to fail. There are far more good ones than bad and big companies can effectively and afford to ignore a single consumer, even a vocal one. So while there are some benefits of dealing directly with a manufacturer it can also be insane at time how tone deaf they can be. Dealers suffer this at times too but larger ones know the game and better yet know the people to call. I had a North American rep calling me direct on my issue and it was resolved. Once Tesla ever moves into a large volume car I don't see how they will keep up the image they portray. Its not that simple. Whats worse here is that they have people who saw what was going on and it wasn't run up the flagpole fast instead they tried to up sell the customer!!! Get real guys.