Maybe it's just because the custrep was confused and maybe English isn't the custrep's first language. I mean personally that convo was kinda confusing. But not

Maybe it's just because the custrep was confused and maybe English isn't the custrep's first language. I mean personally that convo was kinda confusing. But nothing in the conversation looks deceptive, just another long, annoying, and boring process of canceling something.