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20 years ago, a certain chain of fast food restaurants pushed through new metrics to compare different locations by. One of those was which shifts kept drive t
by briffle 11y ago
20 years ago, a certain chain of fast food restaurants pushed through new metrics to compare different locations by. One of those was which shifts kept drive through average times under 60 seconds.. We got all sorts of recognition and praise.. Nobody noticed that first thing when opening was we ran through 20 or orders through drive through for water (no cost) and closed within 5 seconds. Then intermixed all day between orders, when it was slow.
- danieltillett 11y agoThis is a excellent example of a poor metric resulting from the test developers not thinking about how the metric could be gamed. If they had they could have made sure that they only counted orders over a certain value or even better counted size adjusted orders.