Existing corporate solutions measure internal email traffic (and its content) to specific individuals when problems occur. Patterns emerge in who handles a supp

Existing corporate solutions measure internal email traffic (and its content) to specific individuals when problems occur. Patterns emerge in who handles a support request for a certain type of query that may more greatly indicate the usefulness of one employee over others, even if they're all in the IT department. It would seem more relevant to larger groups and varying types of queries (who's the excel expert? who knows <x> better than anyone else?).