I find it quite overdone, but very important as a principle. I am working for a startup that is moving way to slow. They are doing tons of users testing and mak

I find it quite overdone, but very important as a principle. I am working for a startup that is moving way to slow. They are doing tons of users testing and making decisions based on the wisdom of the crowd, which is not much. Again, this quote at least to me, means that you listen to people and give them what they really want. People wanted to get places quickly, at the time, they thought that meant faster horses. You listen to what your users are saying to you, not doing what they say. People propose solutions before porblems. The other piece, is that you have a concrete idea and you develop it, and think about it enough, that you then validate by asking people. In a fragmented world like this many people want different things than other people, even from themselves day to day. So, on second read, if I am hearing you correctly, I think we are all saying the same thing. I don't think many people would suggest google ask a bunch of users how they should implement a distributed network architecture, but ask you every time you log in what you are looking for.