One of the things we would want to automate is incident handling the workflow includes things like sending SMS when the accident happens (plus email messages),

One of the things we would want to automate is incident handling the workflow includes things like sending SMS when the accident happens (plus email messages), connecting to a remote service to obtain accident details, up to a point of creating a summary with all the details from different system that would preferably go to some Confluence page. We handle it with JIRA currently with workflows + custom workflow functions + webhooks but it becomes harder and harder to maintain.