3 ms·

We buy almost everything for the house online, but I can't imagine buying a mattress online. Is it annoying to buy in-store? Yes. But a mattress is an expensive

by dbot 11y ago

We buy almost everything for the house online, but I can't imagine buying a mattress online. Is it annoying to buy in-store? Yes. But a mattress is an expensive, once-every-8-year purchase that you will use almost every day and is critical to your health. I don't think the solution is a mystery-box-by-mail foam slab. Many internet companies find success just by helping young-ish customers avoid the awkward interactions associated with traditional commerce. That's fine, but you are still paying for that "experience." Rarely do you get a better product.

larrywright 11y ago
In the case of Tuft and Needle, it's basically risk-free. Buy it and if you don't like it in the first 100 days, they'll give you your money back and have a local charity pick up the mattress and donate it to someone who needs it. I believe Casper offers something similar. With an offer like that, there was really no downside to trying it out, especially at 1/2 the price you'd pay in a store. As for a better product, I'd argue yes. It's very well made, and very comfortable.