100% on the same page with these letters. It frankly astounds me how out of touch the media companies are with their respective customer bases, and this Amazon

100% on the same page with these letters. It frankly astounds me how out of touch the media companies are with their respective customer bases, and this Amazon v. publishers battle is just more evidence of that. Sadly, it shouldn't astound me that this is going on, since I've been it time and again. Maybe Publishers 2.0 will get this right...