Is this a case of the squeakiest wheels getting the grease? What if these problems aren't representative of the overall user base? What if far more people prefe

Is this a case of the squeakiest wheels getting the grease? What if these problems aren't representative of the overall user base? What if far more people prefer a more simple, minimalistic interface than an ultra-customizeable interface with myriad custom actions and events. I've always appreciated software that deliberately keeps things simple (Basecamp and Workflowly come to mind). It sounds like these people want a full blown Jira/Stash installation.