I wish my parents hadn't upgraded. It didn't work the first time and somehow they decided they should pay Geek Squad to do it (which "worked") but nothing has

I wish my parents hadn't upgraded. It didn't work the first time and somehow they decided they should pay Geek Squad to do it (which "worked") but nothing has been the same since. Microsoft is going through a phase of "replace everything, features be damned", prioritizing a fresh coat of paint over features. Applications mysteriously do not work as well as they used to, and yet they still want people to upgrade desperately. It is not an upgrade. Example: the stupidly simple task of importing photos from an iPhone does not work with the Windows 10 Photos app, even though it did on earlier OS versions. What's worse, the new simplified UI does not do a very good job of explaining anything, it usually just sits there. If they can't foresee users having one of the most popular phones/cameras on the planet, and they break that, what else is broken? I wanted to believe that Microsoft had changed but they're just getting better at pig lipstick. I'm sorry.