Don Norman would claim it is the designer who is at fault: http://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654/ref=sr_1_1?ie=UTF8&qid=1

Don Norman would claim it is the designer who is at fault: http://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654/ref=sr_1_1?ie=UTF8&qid=1452710263&sr=8-1&keywords=design+of+everyday+things http://www.amazon.com/Design-Everyday-Things-Revised-Expande... Interesting discussion in itself.