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Will your product sink or swim? Look at your First Time User Experience
- jackbwheeler 11y agoToo often I see startups who fail to realize their potential because... Product owners forget the importance of the First-Time User Experience (THE FUX). Products must deliver immediate value to new users; the FUX is the key to activating, then retaining users. A FUX that disappoints (not the same as onboarding) can halt your product in its tracks, whereas a FUX that exceeds expectations can accelerate your product's growth. I'm building a tool with dscout that delivers videos of people discussing whether the FUX lives up to expectations, where each new user rates your product before using it, then after using it. These two ratings enable you to compare user expectations of your product to their actual experience, and the videos tell you why. I'd love some feedback on this new product and our approach to measuring expectations!