most of the time it is as simple as having an internal twiki with a writeup that includes an overview and how to do some particular process. Other times you ne

most of the time it is as simple as having an internal twiki with a writeup that includes an overview and how to do some particular process. Other times you need a screen video with voice overlay. It comes down to the amount of complexity involved. Even having a dictionary of terms specific to the product or a simple legend that maps out where things are helps.