Obviously if people are willfully ignorant it's a lost cause. But there are many instances where clandestine technical knowledge becomes "the new normal" for p

Obviously if people are willfully ignorant it's a lost cause. But there are many instances where clandestine technical knowledge becomes "the new normal" for people, and they refuse to have any empathy for users (or fellow developers, perhaps new to the team) that do not deal with the brain-crushing complexity of their niche on a daily basis.