> 2) Writing the answer down in a wiki takes exactly the same amount of time as writing the answer in email. It doesn't need formalizing, just recording. Not u

> 2) Writing the answer down in a wiki takes exactly the same amount of time as writing the answer in email. It doesn't need formalizing, just recording. Not usually true in a wiki of any size (unless you mean creating a new page without reference to what's there and shovelling the information blindly in). "Writing the information down in a wiki" really implies doing so in a useful way. Probably: - identifying where the information should go - cleaning it up to remove redundancy (stuff already in the wiki) - correcting existing wiki content which you discover was wrong/out of date as you go to make your changes - changing to adopt the writing/layout style of the wiki - etc. etc. Of course its common for wikis to not be maintained like this - maybe even the norm - which is perhaps why the "dump and then search later" strategy of gmail, slack etc. is pretty successful.