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I've found a pretty good balance to be giving answers that have 3 parts: 1. a short answer (about 1-2 sentences) 2. what section of what manual to read
by LukeShu 11y ago
I've found a pretty good balance to be giving answers that have 3 parts:
1. a short answer (about 1-2 sentences)
2. what section of what manual to read for fuller information
3. other resources; possible "gotcha"s
Then, if they come back and still don't understand, don't just take the time to help them, but also update the manual with whatever you tell them!
- sanderjd 11y agoYeah, but this is a classic problem of long-term vs. short-term optimization. In the long term having great, living documentation of everything the experts know is clearly the best, but in the short term it looks very expensive.