Try and locate high-level contact email addresses, or even better, phone numbers. This might be a long shot, but when I'm trying to solve difficult problems li

Try and locate high-level contact email addresses, or even better, phone numbers. This might be a long shot, but when I'm trying to solve difficult problems like these, I just call Sales. And Sales might have these phone numbers! Sure, they're probably not even in the same state (:P) as the department you really need to speak with, but they're constantly trained to be driven and achieve customer satisfaction - and they all have that after-conversation rating thing they're working for (btw, max everything out on that, most of them are graded exponentially toward maximum, something insane like: 0..n-2 usually means 10-20%, n-1 is 50% and n is 100%). After enough convincing (the magic, arbitrary protocol is always different) they'll try and figure Something(TM) out. Especially if you repeatedly, patiently call them.