4 ms·
It looks like Intercom is one of the most costly monthly services. I think support is of huge importance, but I'm curious how you justified to yourself that it
by codezero 11y ago
It looks like Intercom is one of the most costly monthly services. I think support is of huge importance, but I'm curious how you justified to yourself that it was worth the cost to use Intercom over, say, email.
- destroytoday 11y agoFor Cushion, I use Intercom to handle support, in-app feature updates, newsletter emails, user tracking (tagging to follow up with feature updates), automated emails (trial expiring, etc), and a slew of other things. When I added the cost of that up across other services, it ended up costing more than I'd pay with Intercom. Also, I really love Intercom and their team—they're doing great work. Trying to handle support via email would be a nightmare from simply an organizational standpoint—I tried it for a very short period of time.
- codezero 11y agoAwesome. I hear lots of great things about intercom so I wanted to see how people thought of the cost.
- destroytoday 11y agoAlso, I mentioned to them that the cost was becoming a bit much for me as a solo dev, so they worked with me to build a custom plan that I could afford. I couldn't recommend Intercom enough.