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> I've yet to find a better intra-office communication tool. > If I'm having trouble doing it with email, I immediately > switch gears and either get up and go

> I've yet to find a better intra-office communication tool. > If I'm having trouble doing it with email, I immediately > switch gears and either get up and go talk to somebody or > to go do some fact-finding. ... > ... everyone who wants to replace email ... I like email too. In the office, though, I've found it best used as one tool among many. In my last job we used email, IRC, a bug tracker, etherpad, pastebin, mediawiki, git+gitlab, and another "fulltext search most of the above" service. I don't know if that's too many things -- are there good usability wins from combining a few of these things into one? Maybe not -- so long as everything we want to "point to" and share has a URL, maybe we were served just fine with that many separate things. Still, it's easy to see why someone might say "Look how limited email is, it's not suitable for all of these extra tasks. I'm going to make something much more versatile."

matt_kantor 11y ago
> so long as everything we want to "point to" and share has a URL This is something I wish was a standard part of email, actually. There are times when I want to refer to an email thread (say, in a ticket in our issue tracker) and I have to resort to either quoting all the relevant parts verbatim or saying something like "for context, search for the email sent on 2015-11-20 by foo@bar with the subject line 'widget is broken'". I'd love something like `mailref:[identifier]` to be widely understood by browsers and email clients. Mailing lists that are readable on the web partially solve this, but it's still not great UX to be sent away from my email client just to read another email.