Marketing a product is about knowing your audience. You have to make certain assumptions. For the vast majority of computer users out there, the ability to hav

Marketing a product is about knowing your audience. You have to make certain assumptions. For the vast majority of computer users out there, the ability to have email, chat, or other "social" interactions pushed to them is taken for granted. I think she has a very very good point. Of course the author is writing from their own viewpoint, and I think her observation is fairly valid.