I worked as a waiter as a teen and I learned that, almost compulsively, some people must be a jerk in those situations. Personally, I found it best to feel sorr

I worked as a waiter as a teen and I learned that, almost compulsively, some people must be a jerk in those situations. Personally, I found it best to feel sorry for them (rather than anger, if I must choose an emotion) but mostly just let them vent, not taking it personally. Sometimes they are trying to actually hurt your feelings on a personal level and it might be logical to aggressively inform them of their hurtful actions, but even then... letting them bother you is a mistake. My major complaint is that the passage seems to insinuate that you must "win" the situation with the jerk, which I think is selfish. The hardest choice, perhaps impossible, is knowing when "winning" (making him face what he is doing) the encounter would truly benefit the jerk. I really liked your response. Thank you.