This will be added to my toolbox after some excersicing... If I'm able to do it correctly would be nice. Buuuuut, I have a question: imagine this is a call, an

This will be added to my toolbox after some excersicing... If I'm able to do it correctly would be nice. Buuuuut, I have a question: imagine this is a call, and you go by the rule with extreme optimism to an angry customer on the phone, don't you risk in the case of a recording to sound kind of crazy? it should be incredibly natural and well thought and executed... if not you risk being exposed. With that said... isn't this a way of making your employees being nice no mater what?