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"A soft answer turneth away wrath." - not sure who said it, but I agree. On the other side of the fence, I find that a sympathetic word to a cranky/grumpy cash
by FiddlerClamp 11y ago
"A soft answer turneth away wrath." - not sure who said it, but I agree.
On the other side of the fence, I find that a sympathetic word to a cranky/grumpy cashier or salesperson can really help cheer them up. For example, "Wow, looks like you're having a super-busy day. How's it going?"
- merpnderp 11y agoI try to do this every time they look harried. Because you know they're angry that the manager hasn't opened up more lines, or worried the people waiting are mad, or some sort of anxiety. So being friendly and acknowledging their predicament costs you nothing, but can make their day a bit easier.