Looking through the comments on this article, it seems like there is more to the story. Looks like the OP has been having a lot of issues with service, CS resp

Looking through the comments on this article, it seems like there is more to the story. Looks like the OP has been having a lot of issues with service, CS response time, and cooperation when dealing with security issues. I don't think it's RS's responsibility to figure out what's wrong with your application, but I can understand the frustration one would have when confronting a breach and not having the tools to deal with it.