I think you bring up a great point and I couldn't agree with you more! If you are not in that situation or can't honestly say that, I strongly suggest not doing

I think you bring up a great point and I couldn't agree with you more! If you are not in that situation or can't honestly say that, I strongly suggest not doing it. It would make you look like a liar and leave a bad overall taste in customers mouth. The company I work for thankfully takes customer service very serious. I don't mind helping them because they want their customers to be happy not be blown off or jump through hoops and that personally makes me want to help the company because its something I respect. I usually cant stand support from a company because of many of the concepts you touched on, specially the "hoops" and support not knowing what they are talking about so I empathize with the customers. Appreciate the post! I do love HN because the high level of discussion.