Sure, no disagreement here. I'm looking at it slightly from the other direction. Knowing PayPal's history, and how hard fraud is to nail down on the web, I'm a

Sure, no disagreement here. I'm looking at it slightly from the other direction. Knowing PayPal's history, and how hard fraud is to nail down on the web, I'm assuming that the 5% is actually much larger, and that the fraud department is overcautious. If that's not the case, then you're right. But if I work in the loans department and I know that the fraud department tends to blow things out of proportion, because that's what's required to prevent fraud at PayPal scale, then I should expect a little overlap. I guess overlap might not be expected at a "perfect" organization as I mentioned, but I can imagine how it might happen at PayPal