Exactly - he should have demanded the seller's contact details so he could file a lawsuit. Per the Stubhub's TOS: "When placing an order, you are entering into

Exactly - he should have demanded the seller's contact details so he could file a lawsuit. Per the Stubhub's TOS: "When placing an order, you are entering into a binding contract with the Seller to purchase those tickets...When a Buyer accepts your offer by purchasing your ticket through our Site or Services, you are contractually bound to deliver that exact ticket for the specified price and within the required delivery timeframe." Given the way Stubhub handled the situation, you could probably include StubHub on a count of tortious interference with a contract. (They proactively cancelled the order.) That would get their attention.